Version: 1.1

Approved By: Richard D’Lonesteen

Created at: 12/09/2023

1. Introduction

At ChattyAI, we recognize the critical importance of timely and effective alert management to safeguard our information systems, maintain operational efficiency, and protect the interests of our clients and stakeholders. This document outlines how our company implements alert management across all systems and services, detailing the practices, procedures, and tools we use to detect, prioritize, respond to, and report on alerts related to security, operational, and compliance events.

2. Scope

Our alert management practices apply to all alerts generated by:

• Security Information and Event Management systems.
• Intrusion Detection and Prevention Systems (IDPS).
• Network monitoring tools.
• Application performance monitoring systems.
• Cloud infrastructure monitoring services.
• Any other tools or services that generate alerts pertinent to security and operations.

These practices involve all teams responsible for monitoring, responding to, and managing alerts, including IT Security, Operations, Incident Response, and relevant management personnel.

3. Alert Generation

We have configured all critical systems and applications to generate detailed alerts for events that may indicate:

• Security incidents or breaches.
• System performance issues or failures.